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How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities
May 22, 2025

How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

Revenue can be lost through lack of process for handling difficult conversations in a strategic way.

Clare Knight
Clare Knight
How to Increase B2B SaaS Revenue Through a Customer Onboarding Audit
May 08, 2025

How to Increase B2B SaaS Revenue Through a Customer Onboarding Audit

Make a regular habit of reviewing your customer onboarding program to optimise for growth, restructures, and challenges.

Clare Knight
Clare Knight
5 Ways to Manage Multiple Stakeholder Expectations in Enterprise Customer Onboarding
May 01, 2025

5 Ways to Manage Multiple Stakeholder Expectations in Enterprise Customer Onboarding

Align diverse expectations and deliver successful outcomes when multiple decision-makers are involved

Clare Knight
Clare Knight
Aim to Turn Customer Onboarding Champions Into Revenue Drivers With Early Referrals
Apr 10, 2025

Aim to Turn Customer Onboarding Champions Into Revenue Drivers With Early Referrals

How to transform your SaaS onboarding into a referral engine without feeling too salesy.

Clare Knight
Clare Knight
How a Tech Check can Unveil Hidden Integration Hurdles Before They Derail Your Customer Onboarding
Mar 06, 2025

How a Tech Check can Unveil Hidden Integration Hurdles Before They Derail Your Customer Onboarding

The practical approach to spotting and solving technical challenges that sales conversations miss before it’s a problem.

Clare Knight
Clare Knight
How to Reverse Onboarding to Set World-Class Customer Goals
Feb 13, 2025

How to Reverse Onboarding to Set World-Class Customer Goals

Future-proof your B2B SaaS onboarding by forward thinking in partnership with customers

Clare Knight
Clare Knight
Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

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