The Onboarding Lab

How to Identify and Fix the Three Types of Onboarding Friction

A collaboration with another onboarding expert covering a number of practical ways to remove friction from the experience

Master the balance of customer expectations and realistic deliverables in onboarding.

Go from resistance to revenue through strategic stakeholder alignment

Identify triggers to set re-onboarding in motion to re-engage customers

How to handle crisis management the customer onboarding role for SaaS

How being transparent will build trust and strengthen relationships

How a subtle tactic can help align stakeholders and set expectations