The Onboarding Lab

Master the Art of the First Customer Call in Onboarding and Avoid Information Overload

In the critical kick off call it's the time to build partnership not dump information on an already swamped customer!

How real user narratives can accelerate time to value and adoption in your SaaS onboarding

Check-ins are too often wasted time for all involved. Create undeniable value by letting the customer show their work.

The secret to exceptional customer onboarding is aligning your processes with big customer business moments

Go from resistance to revenue through strategic stakeholder alignment

Identify triggers to set re-onboarding in motion to re-engage customers

How Netflix uses the power of ownership and how you can utilise it for incredible customer onboardings