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Master the Art of the First Customer Call in Onboarding and Avoid Information Overload
May 15, 2025

Master the Art of the First Customer Call in Onboarding and Avoid Information Overload

In the critical kick off call it's the time to build partnership not dump information on an already swamped customer!

Clare Knight
Clare Knight
How to Use Timely Customer Stories to Strengthen B2B Customer Onboarding
Apr 17, 2025

How to Use Timely Customer Stories to Strengthen B2B Customer Onboarding

How real user narratives can accelerate time to value and adoption in your SaaS onboarding

Clare Knight
Clare Knight
How to Get Your Customer to Drive Customer Onboarding Check-ins for Expert Product Adoption
Feb 27, 2025

How to Get Your Customer to Drive Customer Onboarding Check-ins for Expert Product Adoption

Check-ins are too often wasted time for all involved. Create undeniable value by letting the customer show their work.

Clare Knight
Clare Knight
How to Impress Your Customers by Using Their Business Calendar for Exceptional Onboarding
Feb 20, 2025

How to Impress Your Customers by Using Their Business Calendar for Exceptional Onboarding

The secret to exceptional customer onboarding is aligning your processes with big customer business moments

Clare Knight
Clare Knight
How to Use Change Management to Transform Your B2B SaaS Onboarding
Jan 30, 2025

How to Use Change Management to Transform Your B2B SaaS Onboarding

Go from resistance to revenue through strategic stakeholder alignment

Clare Knight
Clare Knight
How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value
Jan 23, 2025

How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value

Identify triggers to set re-onboarding in motion to re-engage customers

Clare Knight
Clare Knight
User Ownership is the Secret Sauce to Onboarding
May 23, 2024

User Ownership is the Secret Sauce to Onboarding

How Netflix uses the power of ownership and how you can utilise it for incredible customer onboardings

Clare Knight
Clare Knight
Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

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