Soft Skills

RevenueOffboardingCustomer SupportChange ManagementStrategyTime To ValueEnterpriseAIRe-onboardingCustomer ExperienceScalingSoft SkillsHiringTrainingMetricsProfessional DevelopmentAdoptionOnboarding Qualified LeadsGamificationMeetingsCollaborationGeneralKick OffDocumentationEngagementManagementHandover
4 Ways to Stop Conversations From Going Off Track in Customer Onboarding

4 Ways to Stop Conversations From Going Off Track in Customer Onboarding

When calls get derailed because someone goes on a tangent, have the tools ready to bring it back to the task at hand, without pissing anyone off!

Clare Knight
Clare Knight
3 Ways to Handle Demanding C-level Stakeholder Conversations During Customer Onboarding for the Best Outcomes

3 Ways to Handle Demanding C-level Stakeholder Conversations During Customer Onboarding for the Best Outcomes

Understanding how to prepare ahead of calls and deliver the right updates and data at the right time.

Clare Knight
Clare Knight
The Importance of Human Personalisation As You Scale Customer Onboarding in SaaS

The Importance of Human Personalisation As You Scale Customer Onboarding in SaaS

How automated efficiency is impacting customer relationships and how to add personal touches in to fix it

Clare Knight
Clare Knight
Strategies to Handle Customer Disengagement During Onboarding

Strategies to Handle Customer Disengagement During Onboarding

Why customer silence during onboarding is your most expensive red flag and the soft skills to fix it fast

Clare Knight
Clare Knight
How Active Listening Transforms Customers Into High-Value Advocates

How Active Listening Transforms Customers Into High-Value Advocates

Why the difference between hearing and listening determines whether customers become advocates or churn risks

Clare Knight
Clare Knight