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How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities
May 22, 2025

How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

Revenue can be lost through lack of process for handling difficult conversations in a strategic way.

Clare Knight
Clare Knight
How the Best Customer Onboarding Managers Structure Their Day
Apr 03, 2025

How the Best Customer Onboarding Managers Structure Their Day

Don't let customer success become customer stress. Plan your day for high productivity.

Clare Knight
Clare Knight
Why Your SaaS Needs a Dedicated Customer Onboarding Squad
Nov 21, 2024

Why Your SaaS Needs a Dedicated Customer Onboarding Squad

Turning Customer Onboarding from a side hustle to a strategic powerhouse

Clare Knight
Clare Knight
Create an Onboarding Buzz through Social Contagion
Jun 13, 2024

Create an Onboarding Buzz through Social Contagion

What we can learn from Peloton’s success and how to apply it to Customer Onboarding.

Clare Knight
Clare Knight
Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

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