Management

RevenueOffboardingCustomer SupportChange ManagementStrategyTime To ValueEnterpriseAIRe-onboardingCustomer ExperienceScalingSoft SkillsHiringTrainingMetricsProfessional DevelopmentAdoptionOnboarding Qualified LeadsGamificationMeetingsCollaborationGeneralKick OffDocumentationEngagementManagementHandover
How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

Revenue can be lost through lack of process for handling difficult conversations in a strategic way.

Clare Knight
Clare Knight
How the Best Customer Onboarding Managers Structure Their Day

How the Best Customer Onboarding Managers Structure Their Day

Don't let customer success become customer stress. Plan your day for high productivity.

Clare Knight
Clare Knight
Why Your SaaS Needs a Dedicated Customer Onboarding Squad

Why Your SaaS Needs a Dedicated Customer Onboarding Squad

Turning Customer Onboarding from a side hustle to a strategic powerhouse

Clare Knight
Clare Knight
Create an Onboarding Buzz through Social Contagion

Create an Onboarding Buzz through Social Contagion

What we can learn from Peloton’s success and how to apply it to Customer Onboarding.

Clare Knight
Clare Knight