Customer Experience

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3 Ways to Handle Demanding C-level Stakeholder Conversations During Customer Onboarding for the Best Outcomes

3 Ways to Handle Demanding C-level Stakeholder Conversations During Customer Onboarding for the Best Outcomes

Understanding how to prepare ahead of calls and deliver the right updates and data at the right time.

Clare Knight
Clare Knight
How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn

How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn

Why reading between the lines in onboarding conversations directly impacts your retention metrics

Clare Knight
Clare Knight
How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

Revenue can be lost through lack of process for handling difficult conversations in a strategic way.

Clare Knight
Clare Knight
How to Identify and Fix the Three Types of Onboarding Friction

How to Identify and Fix the Three Types of Onboarding Friction

A collaboration with another onboarding expert covering a number of practical ways to remove friction from the experience

Clare Knight
Clare Knight
How to Say “No” and Set Strategic Boundaries in Customer Onboarding

How to Say “No” and Set Strategic Boundaries in Customer Onboarding

Master the balance of customer expectations and realistic deliverables in onboarding.

Clare Knight
Clare Knight
How Imposter Syndrome Can Lead to Stronger Customer Onboarding Relationships

How Imposter Syndrome Can Lead to Stronger Customer Onboarding Relationships

It sounds counterintuitive but it can lead to much deeper understanding of the customer's world.

Clare Knight
Clare Knight
How to Impress Your Customers by Using Their Business Calendar for Exceptional Onboarding

How to Impress Your Customers by Using Their Business Calendar for Exceptional Onboarding

The secret to exceptional customer onboarding is aligning your processes with big customer business moments

Clare Knight
Clare Knight
How to Use AI to Enhance, Not Replace, Your Customer Onboarding

How to Use AI to Enhance, Not Replace, Your Customer Onboarding

The Smart Way to Balance AI Automation with Human Connection

Clare Knight
Clare Knight
How to Partner with Customer Support to Maximise Your Customer Onboarding

How to Partner with Customer Support to Maximise Your Customer Onboarding

How your support team can hold the key to transforming your onboarding experience

Clare Knight
Clare Knight
How to Delight Your Customers During Onboarding

How to Delight Your Customers During Onboarding

Why putting some effort into giving exceptional experiences can improve customer satisfaction

Clare Knight
Clare Knight