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How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn
May 29, 2025

How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn

Why reading between the lines in onboarding conversations directly impacts your retention metrics

Clare Knight
Clare Knight
How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value
Jan 23, 2025

How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value

Identify triggers to set re-onboarding in motion to re-engage customers

Clare Knight
Clare Knight
How to Help Users Retain Product Knowledge in Onboarding
Sep 12, 2024

How to Help Users Retain Product Knowledge in Onboarding

Why understanding memory retention is crucial for successful user adoption

Clare Knight
Clare Knight
How to Deliver the Most Engaging Customer Onboarding Training Session
Aug 15, 2024

How to Deliver the Most Engaging Customer Onboarding Training Session

Motivate customers using simple theories that increase adoption and create product champions

Clare Knight
Clare Knight
The Chunking Method to Guarantee Product Adoption
Jul 04, 2024

The Chunking Method to Guarantee Product Adoption

How Headspace use chunking to guide users through the optimal experience

Clare Knight
Clare Knight
Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

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