Training

RevenueOffboardingCustomer SupportChange ManagementStrategyTime To ValueEnterpriseAIRe-onboardingCustomer ExperienceScalingSoft SkillsHiringTrainingMetricsProfessional DevelopmentAdoptionOnboarding Qualified LeadsGamificationMeetingsCollaborationGeneralKick OffDocumentationEngagementManagementHandover
How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn

How Emotional Intelligence Accelerates Customer Onboarding Success & Prevents Churn

Why reading between the lines in onboarding conversations directly impacts your retention metrics

Clare Knight
Clare Knight
How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value

How to Deliver Proactive Re-Onboarding to Increase Customer Lifetime Value

Identify triggers to set re-onboarding in motion to re-engage customers

Clare Knight
Clare Knight
How to Help Users Retain Product Knowledge in Onboarding

How to Help Users Retain Product Knowledge in Onboarding

Why understanding memory retention is crucial for successful user adoption

Clare Knight
Clare Knight
How to Deliver the Most Engaging Customer Onboarding Training Session

How to Deliver the Most Engaging Customer Onboarding Training Session

Motivate customers using simple theories that increase adoption and create product champions

Clare Knight
Clare Knight
The Chunking Method to Guarantee Product Adoption

The Chunking Method to Guarantee Product Adoption

How Headspace use chunking to guide users through the optimal experience

Clare Knight
Clare Knight