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The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

5 Steps to Leverage Customer Onboarding Intelligence for Business Growth

Mar 5, 2026

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7 min read

5 Steps to Leverage Customer Onboarding Intelligence for Business Growth

Customer onboarding sits in the middle of your entire business. Here's how to turn that into your biggest advantage.

Clare Knight

How to Master Expectation Management For Successful Customer Onboarding Every Time

Dec 4, 2025

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5 min read

How to Master Expectation Management For Successful Customer Onboarding Every Time

Get ahead of any misalignment before it causes problems.

Clare Knight

How to Maximise the Value of Onboarding Champions for B2B Success

Nov 20, 2025

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7 min read

How to Maximise the Value of Onboarding Champions for B2B Success

You may think you have customer champions but are you able to increase revenue not just adoption?

Clare Knight

CAC - Paying Twice for the Same Customer? How Customer Onboarding Fixes it.

Nov 6, 2025

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6 min read

CAC - Paying Twice for the Same Customer? How Customer Onboarding Fixes it.

Customer acquisition cost (CAC) can be a hidden blocker to company growth

Clare Knight

How to Use Personal Stories Strategically in Customer Onboarding

Oct 16, 2025

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7 min read

How to Use Personal Stories Strategically in Customer Onboarding

Knowing when vulnerability builds connection vs when it's unprofessional

Clare Knight

Steps to Use Praise in Customer Onboarding for Ultimate Adoption

Oct 2, 2025

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7 min read

Steps to Use Praise in Customer Onboarding for Ultimate Adoption

Use genuine recognition and avoid fake flattery in B2B customer onboarding

Clare Knight

5 Step Framework to Handle Your Customer Onboarding Mistakes

Sep 18, 2025

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6 min read

5 Step Framework to Handle Your Customer Onboarding Mistakes

Make onboarding errors into opportunities that strengthen customer relationships

Clare Knight

How to Strategically Redirect Customers to the Best Path for Successful Onboarding

Sep 4, 2025

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5 min read

How to Strategically Redirect Customers to the Best Path for Successful Onboarding

Working with differing approaches to reach success for the customer

Clare Knight

Framework to Confidently Deliver Bad News in Customer Onboarding

Aug 21, 2025

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6 min read

Framework to Confidently Deliver Bad News in Customer Onboarding

Difficult conversations happen, this framework keeps customer relationships intact

Clare Knight

5 Steps to Leverage Customer Onboarding Intelligence for Business Growth

How to Master Expectation Management For Successful Customer Onboarding Every Time

How to Maximise the Value of Onboarding Champions for B2B Success

CAC - Paying Twice for the Same Customer? How Customer Onboarding Fixes it.

How to Use Personal Stories Strategically in Customer Onboarding

Steps to Use Praise in Customer Onboarding for Ultimate Adoption

5 Step Framework to Handle Your Customer Onboarding Mistakes

How to Strategically Redirect Customers to the Best Path for Successful Onboarding

Framework to Confidently Deliver Bad News in Customer Onboarding

The Onboarding Lab

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