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3 Ways to Handle Demanding C-level Stakeholder Conversations During Customer Onboarding for the Best Outcomes

Understanding how to prepare ahead of calls and deliver the right updates and data at the right time.

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It’s fair to say that most of us don’t have a DeLorean to time travel and deliver everything that top stakeholders want before they ask for it.

But, we can work to improve our skillset around executive communication to deliver the best experience in onboarding.

C suite are a type of stakeholder that measure success in specific metrics and they don’t want to have to work for the information.

If you work on this skill, you’ll feel more confident and in turn, so will your top level executives.

Want to know how to manage up? Read down here. ↓

🧪 The Project: Top Stakeholder Communication

You may not be able to provide everything yesterday for C suite but you can stay a few steps ahead by having a plan of action for the best communication.

Step 1: Decode how they operate

Executives are busy people. They're also a unique part of the customer subset.

They process information, make decisions, and communicate in patterns you need to understand.

This is not the time to make assumptions!

Things to think about:

Have a look at their public communication style - LinkedIn posts, company announcements, interview clips.

Ask your main contact: "How do they prefer to receive updates when things are going well vs. when there are issues?"

Research their current priorities - What's keeping them up at night according to recent discussions or industry news?

Understand their decision-making timeline - Do they decide in meetings or need time to process?

You can't manage what you don't understand.

Five minutes of research beats five meetings of misalignment, frustration, and embarrassment.

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