Strategy
+1
Nov 20, 2025
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7 min read
How to Maximise the Value of Onboarding Champions for B2B Success
You may think you have customer champions but are you able to increase revenue not just adoption?
Revenue
+1
Nov 6, 2025
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6 min read
CAC - Paying Twice for the Same Customer? How Customer Onboarding Fixes it.
Customer acquisition cost (CAC) can be a hidden blocker to company growth
Strategy
+1
Oct 16, 2025
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7 min read
How to Use Personal Stories Strategically in Customer Onboarding
Knowing when vulnerability builds connection vs when it's unprofessional
Strategy
+1
Sep 18, 2025
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6 min read
5 Step Framework to Handle Your Customer Onboarding Mistakes
Make onboarding errors into opportunities that strengthen customer relationships
Strategy
+1
Aug 14, 2025
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6 min read
How Strategic Name-Dropping Helps Customer Onboarding
How leveraging connections at the right moments accelerates trust and crushes resistance
Strategy
+2
Jul 17, 2025
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6 min read
4 Ways to Stop Conversations From Going Off Track in Customer Onboarding
When calls get derailed because someone goes on a tangent, have the tools ready to bring it back to the task at hand, without pissing anyone off!
Scaling
+1
Jun 26, 2025
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6 min read
The Importance of Human Personalisation As You Scale Customer Onboarding in SaaS
How automated efficiency is impacting customer relationships and how to add personal touches in to fix it
Strategy
+1
Jun 19, 2025
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6 min read
How Customer Definitions of Success in Onboarding Can Disrupt Revenue Results
Misaligned success metrics sabotage onboarding outcomes and cost you expansion deals
Strategy
+2
Jun 12, 2025
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7 min read
Strategies to Handle Customer Disengagement During Onboarding
Why customer silence during onboarding is your most expensive red flag and the soft skills to fix it fast
Strategy
+3
May 22, 2025
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7 min read
How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities
Revenue can be lost through lack of process for handling difficult conversations in a strategic way.
Adoption
+2
May 15, 2025
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8 min read
Master the Art of the First Customer Call in Onboarding and Avoid Information Overload
In the critical kick off call it's the time to build partnership not dump information on an already swamped customer!
Revenue
+1
May 8, 2025
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8 min read
How to Increase B2B SaaS Revenue Through a Customer Onboarding Audit
Make a regular habit of reviewing your customer onboarding program to optimise for growth, restructures, and challenges.
Strategy
+1
May 1, 2025
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7 min read
5 Ways to Manage Multiple Stakeholder Expectations in Enterprise Customer Onboarding
Align diverse expectations and deliver successful outcomes when multiple decision-makers are involved
