Nov 20, 2025
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7 min read
You may think you have customer champions but are you able to increase revenue not just adoption?
Oct 2, 2025
Use genuine recognition and avoid fake flattery in B2B customer onboarding
Aug 21, 2025
6 min read
Difficult conversations happen, this framework keeps customer relationships intact
Aug 7, 2025
Techniques to protect the time of your customer and yourself without burning bridges
Jul 17, 2025
When calls get derailed because someone goes on a tangent, have the tools ready to bring it back to the task at hand, without pissing anyone off!
Jul 10, 2025
Understanding how to prepare ahead of calls and deliver the right updates and data at the right time.
Jun 26, 2025
How automated efficiency is impacting customer relationships and how to add personal touches in to fix it
Jun 12, 2025
Why customer silence during onboarding is your most expensive red flag and the soft skills to fix it fast
Jun 5, 2025
Why the difference between hearing and listening determines whether customers become advocates or churn risks
