The Onboarding Lab

Learn how to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.

How to Identify and Fix the Three Types of Onboarding Friction

A collaboration with another onboarding expert covering a number of practical ways to remove friction from the experience

How real user narratives can accelerate time to value and adoption in your SaaS onboarding

How to transform your SaaS onboarding into a referral engine without feeling too salesy.

Don't let customer success become customer stress. Plan your day for high productivity.

Master the balance of customer expectations and realistic deliverables in onboarding.

It sounds counterintuitive but it can lead to much deeper understanding of the customer's world.

Be proactive in onboarding and see your customer adoption and success rocket

The practical approach to spotting and solving technical challenges that sales conversations miss before it’s a problem.

Check-ins are too often wasted time for all involved. Create undeniable value by letting the customer show their work.

The secret to exceptional customer onboarding is aligning your processes with big customer business moments

Future-proof your B2B SaaS onboarding by forward thinking in partnership with customers

The Smart Way to Balance AI Automation with Human Connection