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How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

May 22, 2025

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7 min read

How to Handle Difficult Customer Conversations to Build Trust & Drive Revenue Opportunities

Revenue can be lost through lack of process for handling difficult conversations in a strategic way.

Clare Knight
Clare Knight
How the Best Customer Onboarding Managers Structure Their Day

Apr 3, 2025

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7 min read

How the Best Customer Onboarding Managers Structure Their Day

Don't let customer success become customer stress. Plan your day for high productivity.

Clare Knight
Clare Knight
Why Your SaaS Needs a Dedicated Customer Onboarding Squad

Nov 21, 2024

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5 min read

Why Your SaaS Needs a Dedicated Customer Onboarding Squad

Turning Customer Onboarding from a side hustle to a strategic powerhouse

Clare Knight
Clare Knight
Create an Onboarding Buzz through Social Contagion

Jun 13, 2024

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8 min read

Create an Onboarding Buzz through Social Contagion

What we can learn from Peloton’s success and how to apply it to Customer Onboarding.

Clare Knight
Clare Knight
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