Hello!
The Onboarding Lab newsletter has a new format for a quicker read with a broader range of ideas that are easy to implement.
Why? Because even though many of my coaching clients initially reach out to me about onboarding, every single client has broadened the scope of what they want to work on.
My experience is not just customer onboarding, it’s startup life, it’s being a woman in tech, it’s leading global teams, it’s navigating change through acquisitions… the list goes on.
I want the newsletter to reflect that range of topics. Let’s get stuck in.
- Clare
Three ideas. Take what's relevant.
1. Onboarding
Every onboarding plan is built for "the customer" as if that's one person. It isn't. It's usually one or two champions trying their best to prove an internal bet was right, surrounded by people who never wanted the tool in the first place.
So ask your champion directly: "Who else needs to see a win before this feels safe for you?"
2. Influence
Even someone with over ten years' experience needs reminding of how their words can subtly undermine their influence in leadership meetings. My client spoke up with insightful queries but often started them with a doubtful phrase.
“This might be a silly question but…”
She used it as permission to voice her opinion. She was in the leadership meeting, that was her permission.
So, I banned the phrase.
Actively try it in your next meeting: say the thing, skip the preamble.
🔎 NOTE: If you are a leader and notice team members do this, ask yourself if you’ve made it safe for people to be vulnerable. You miss out on impactful solutions if you don’t.
